Privacy Policy

Who We Are

Trinity Medical Solutions provides medical equipment, training, support, and related resources to healthcare and wellness practices. This policy applies to information collected through trinitymedsol.com and its public website forms.

Information We Collect

When you contact us, we may collect your name, practice or organization, email address, telephone number, city, state, inquiry topic, and message. We may also collect limited technical information needed to operate, secure, and diagnose the website, such as browser type, device type, referring page, and general request information.

Our public contact forms are intended for business inquiries, not patient care. Do not include protected health information, patient records, diagnoses, or other patient-identifying details.

How We Use Information

We use information submitted through the website to:

• Respond to product, pricing, support, and service inquiries.
• Provide requested materials and coordinate follow-up.
• Maintain business records and improve customer service.
• Protect the website from spam, misuse, and security threats.
• Meet legal, accounting, and regulatory obligations.

How Information Is Stored and Shared

Website inquiries are stored in our secured database and sent to the appropriate Trinity Medical Solutions team by email. We may use service providers for website hosting, content management, database hosting, email delivery, analytics, and embedded media. These providers process information only to support the services we request from them.

We do not sell personal information. We may disclose information when required by law, to protect our rights or systems, or as part of a business transaction where appropriate safeguards apply.

Cookies, Analytics, and Embedded Content

The website uses essential cookies needed for security and basic operation, and Google Analytics to understand website usage and improve our content. The Dinner Event landing page also uses Meta Pixel to measure visits and successful RSVP submissions and evaluate advertising performance. We do not send the contact details or questionnaire answers entered in the RSVP form through the Pixel. We use appropriate notice and consent controls where required.

Pages may include embedded content such as YouTube videos. Those services may receive technical information or set cookies when you choose to interact with the content, subject to their own privacy practices.

Retention and Security

We keep information only as long as reasonably necessary for the purposes described in this policy, including customer service, recordkeeping, dispute resolution, and legal obligations. We use administrative, technical, and organizational safeguards designed to protect information, but no internet transmission or storage system can be guaranteed completely secure.

Your Choices

You may ask us to review, correct, or delete personal information you submitted, subject to legal and operational retention requirements. You may also ask not to receive non-essential marketing communications.

Children’s Privacy

This business website is not directed to children under 13, and we do not knowingly collect personal information from children through it.

Policy Updates

We may update this policy as our website and services evolve. The “Last updated” date identifies the latest revision.