Privacy Policy

Who We Are

Trinity Medical Solutions provides medical equipment, training, support, and related resources to healthcare and wellness practices. This policy applies to information collected through trinitymedsol.com and its public website forms.

Information We Collect

When you contact us, we may collect your name, practice or organization, email address, telephone number, city, state, inquiry topic, and message. We may also collect limited technical information needed to operate, secure, and diagnose the website, such as browser type, device type, referring page, and general request information.

Our business contact forms are intended for business inquiries, not patient care. Do not include patient records, diagnoses, symptoms, or other clinical information. Patient Center provider requests are described separately below.

How We Use Information

We use information submitted through the website to:

• Respond to product, pricing, support, and service inquiries.
• Provide requested materials and coordinate follow-up.
• Maintain business records and improve customer service.
• Protect the website from spam, misuse, and security threats.
• Meet legal, accounting, and regulatory obligations.

Patient Center and Provider Requests

You may browse our educational resources and search for providers without providing your name or email address. Interactive educational choices remain in your browser’s temporary memory and are not received or saved by us. Please do not submit clinical information.

Provider searches send your ZIP code, requested device, search distance, and result limit to our provider directory. Searching does not subscribe you to emails or submit your information to a practice.

If no provider is found within 50 miles, you may consent to a provider notification. We record your email address, ZIP code, requested device, consent, confirmation status, and request history, including any practice information sent to you. After you confirm your email, our staff may send one provider update when an eligible practice becomes available. Timing and availability are not guaranteed.

Authorized staff may review and export individual requests to manage notifications and understand demand by area. These findings may guide outreach to practices. We do not share your individual request with practices, sell it, add it to our sales CRM, or use your email for marketing.

We use access controls and service providers for hosting, database storage, security, and email delivery. These services process information needed to operate the feature, including limited technical request information.

Patient Center and confirmation pages do not load advertising or analytics tags or our chatbot. Provider-request emails do not use open or click tracking. External map and practice websites have their own privacy practices.

To withdraw, email operations@trinitymedsol.com with “Cancel provider request.” Withdrawal stops an update that has not already been submitted for delivery but does not itself delete the record. You may also request access, correction, or deletion through that address. We may ask you to verify your email address before acting on your request.

Our routine deletion schedule for provider requests is:

• Unconfirmed requests: 30 days after submission.
• Confirmed requests awaiting a provider: 12 months after email confirmation.
• Completed requests: 90 days after the provider update is sent.
• Withdrawn requests: 30 days after withdrawal.

Requests become eligible for deletion after these periods and are normally removed in the next weekly cleanup on Monday. Unresolved delivery issues require staff review before affected records are deleted. Earlier deletion requests are handled according to applicable requirements. Deleting a request removes its complete active record, including email and ZIP code. Exported files, correspondence, service-provider records, and backups require separate deletion handling; active-record deletion does not immediately erase every backup copy.

How Information Is Stored and Shared

Business inquiries are stored in our secured database and sent to the appropriate Trinity Medical Solutions team by email. We may use service providers for website hosting, content management, database hosting, email delivery, analytics, and embedded media. Service providers process information to support the services we request. Advertising platforms may also use the website activity they receive for their own advertising and product purposes, as explained below and in their privacy policies.

We do not sell submitted contact information for payment. Advertising-platform disclosures may count as sharing for targeted advertising under applicable privacy laws; the controls below let you opt out of that tracking. We may disclose information when required by law, to protect our rights or systems, or as part of a business transaction where appropriate safeguards apply.

Cookies, Analytics, and Embedded Content

The website uses essential cookies needed for security and basic operation. Google Analytics measures public website visits and accepted business enquiries. Meta Pixel runs on our practice campaign pages for advertising measurement, delivery, and targeting. Those tags may send page addresses, event information, and browser and cookie identifiers. Meta may combine website activity with information from its services for advertising purposes. We do not send entered contact details, questionnaire answers, or private medical information through these tags.

For visitors identified in a U.S. state other than California, or the District of Columbia, optional tracking is enabled unless you opt out. California, non-U.S., and unknown locations require opt-in before optional tracking starts. We use a limited hosting location check to determine this policy; it returns only which privacy approach applies, not your IP address or precise location. If the check fails, opt-in is required. Valid choices you already made take precedence over these defaults.

Use Privacy choices in the footer to control analytics and marketing separately or opt out of optional tracking. Declining optional tracking does not prevent use of forms or services. See how Google uses information from partner sites and Meta uses information.

We remember permissions for up to 180 days and retain explicit opt-outs while your browser keeps the preference record, until you change them. Dismissing a U.S. privacy notice does not grant consent or override an opt-out. When analytics is allowed, we may remember campaign information for the browser session to understand which campaigns led to an enquiry. We honor Global Privacy Control by keeping marketing tracking off. Google Analytics and Meta tracking remain excluded from the Patient Center and its confirmation pages.

Pages may include embedded content such as YouTube videos. Those services may receive technical information or set cookies when you choose to interact with the content, subject to their own privacy practices.

Retention and Security

We keep information only as long as reasonably necessary for the purposes described in this policy, including customer service, recordkeeping, dispute resolution, and legal obligations. We use administrative, technical, and organizational safeguards designed to protect information, but no internet transmission or storage system can be guaranteed completely secure.

Your Choices

You may ask us to review, correct, or delete personal information you submitted, subject to legal and operational retention requirements. You may also ask not to receive non-essential marketing communications.

Children’s Privacy

This business website is not directed to children under 13, and we do not knowingly collect personal information from children through it.

Policy Updates

We may update this policy as our website and services evolve. The “Last updated” date identifies the latest revision.