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5-Day Uptime Guarantee
If we can’t fix the issue within five business days, we’ll send a replacement unit.
Reliable Care Starts Here
Device Support You Can Count On
Ongoing Support for Your Pelvic Floor Therapy Device
Trinity Medical Solutions is committed to helping you deliver uninterrupted care. That’s why we back every ReStora EMS Chair with a 5-day uptime guarantee. If a service issue can’t be resolved within five business days, we’ll ship a replacement unit at no cost. Our responsive team works with you directly to prevent delays, protect revenue, and help patients stay on track with treatment.
5 business daysReplacement guarantee
What You Can Expect From Trinity Support
Here’s how we keep your practice running smoothly, day after day.
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No Added Repair Costs
You’ll never pay out of pocket for service calls, tech support, or replacement shipping.
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Direct Line to Real People
Tired of frustrating ticket systems or chatbots? We are, too.
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Ongoing Provider Partnership
We’re here long after setup, offering support, answers, and updates as your practice grows.
Built Around Your Workflow
So You Can Focus on Patients, Not Equipment
At Trinity Medical Solutions, we understand that our customers are the heart of our business—which is why exceptional service is our top priority.
Our streamlined support model ensures you can deliver advanced pelvic floor therapy with maximum reliability and minimal disruption. With fast response times, clear communication, and our exclusive five-day replacement guarantee, we help keep your team focused, your schedule full, and your patient care seamless.
U.S.-basedDirect support team
24-48 hoursTypical response target
5 business daysReplacement guarantee
Provider Questions
ReStora EMS Support & Maintenance FAQs
Start by contacting our support team. We’ll walk through the issue with you and assess what’s needed to get the chair functioning again. If we can’t solve the issue remotely within five business days, we’ll send a replacement chair to your location at no cost. You’ll never be stuck waiting for an essential piece of equipment.
No. The ReStora EMS Chair is backed by a 12-month warranty from the date of shipment. Following the warranty period, a comprehensive annual service contract begins. Both the warranty and service agreement include all technical support, troubleshooting, parts, labor, travel costs, and, if we can’t get you back up and running within 5 business days, we will replace your unit. At TMS, we believe dependable support should be an integral part of your care model.
You’ll have direct contact information for our U.S.-based support team. When something comes up, you won’t need to submit a ticket or wait for a third-party service call. You’ll speak to someone familiar with your equipment and your needs.
We aim to respond to all support inquiries as quickly as possible—often within 24-48 hours. Resolution time depends on the nature of the issue, but our goal is to keep your device running with minimal disruption to care.
No. Marketing support is part of the ReStora program. The startup package includes paid social media marketing to help generate awareness in your local market, along with installation and training. Trinity also provides patient-facing educational and promotional resources that practices can use to introduce the service to both existing and prospective patients. We don’t want to simply place a chair in your office. We want to help you successfully introduce the service and build patient awareness around it.
We Stand Behind Every Chair—And Beside Every Provider
Trinity Medical Solutions stands behind every ReStora EMS rental with responsive, U.S.-based support. Whether you’re currently using the chair or evaluating if it’s right for your practice, our team is here to walk you through the next steps, troubleshoot issues, and keep your treatment schedule on track.
Reach out today to connect with us!